Operations Support Administrator

Job Title: Operations Support Administrator
Salary: £25,000 – £28,000 per annum
Location: Doncaster
Type: Full-Time
Overview:
We’re looking for a highly organised, proactive and detail-driven Operations Support Administrator to join our growing operational team. The role is key to supporting the smooth delivery of installation projects and maintaining a high standard of customer service and operational efficiency.
Key Responsibilities:

• Schedule installations and remedial works.
• Optimise installer diaries to maximise productivity.
• Provide real-time support to field staff and installers.
• Liaise with third parties for scaffolding, deliveries, and collections.
• Handle inbound customer and installer calls, emails, and aftercare.
• Maintain internal systems and ensure compliance documentation is up to date.
• Process pre/post-installation payments and manage outstanding balances.
• Support reporting and general operational planning across the department.

Essential Requirements:

• Previous admin/ops experience in a fast-paced environment.
• Excellent communication and organisational skills.
• Proficient with Microsoft Office (Excel & Word in particular).
• Ability to manage tasks under pressure and meet deadlines.
• Resilient when handling complaints or difficult situations.
• GCSEs A*–C (or equivalent) in English and Maths.

Desirable:

• Experience in renewables, electrical, or construction sectors.
• Background in a call centre or customer support setting.
• Understanding of domestic electrical systems.
• Experience overseeing projects or task ownership from start to finish.