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Independent Recruitment Agency

Big Fish Little Fish is an independent recruitment agency based in Sheffield. Set-up over 15 years ago to offer a bespoke recruitment service, with a hands on and approachable team – who offer a 24/7 service.

We have always covered Yorkshire, Derbyshire and the North West of England, but we are now very proud to add we are able to source solutions for clients based anywhere within the UK & Northern Ireland.

The difference is we are real, down to earth people who have all worked in various industries throughout our careers, and possess valuable experience and knowledge. Our key focus is on service and value which is why we are key to offer a “No Invoice for Permanent Recruitment until the candidate has worked 4-6 weeks”. Another key unique point is we offer a longer guarantee for your candidate ensuring both client and candidate are matched correctly and allowing our client slightly longer to ensure this.

An open, honest and transparent approach – please get in-touch for an informal chat.

I’m an Employer

We are so sure that we can provide the right person for you that we provide a guarantee.

I’m a Candidate

We take time to match your CV’s with employers’, so you have the best chance of success.

Most Recent Jobs

Sales Administrator

Sales Administrator needed to support Sales Advisors. Based in Outbound Team but not for volume bookings. Your role will be to pick up missed jobs, improving Engineers diaries, re book survey appointments. Excellent admin skills and previous admin experience is essential.

Will make outbound calls to secure bookings so must be confident speaking with customers. Experience of complaint handling also beneficial.

Good knowledge of postcode area’s is a required skill too.

Working hours 8.30 – 5pm Mon – Thurs (one 11am – 7pm per week) Fridays 08.30am – 4.30pm

£9.00 per hour

Initially a temporary contract but could become permanent for the right candidate.

£9.00 £9.00

Doncaster, DN2

Online Customer Service Coordinator

We are currently working with a lovely small business who now need to recruit an individual to fulfil customer service and administration duties. Our client supplies fire pit and fire liquid products both to the retail customer and also through various companies including online sales areas like eBay and amazon.

Ideally we are looking for someone who has done back office processing linked to online sales through Amazon and eBay.

Strong communication skills, able to facilitate returns and queries from online purchases.

Import orders into excel and manage stock on warehouse floor.

Assist with email orders and queries, along with dealing with complaints on email.

Liaising with courier firms and freight regarding dispatch and delivery. Tracking deliveries in order to assist customers.

This role will suit some-one who has strong administration, customer service and some online ordering skills.

Being proficient on excel is paramount.

Working week is Monday – Friday 08.30am – 5.00pm.

Nice offices, free parking, close to Rotherham and surrounding areas.

£18500 £21000

Rotherham

Operations Planner

We are currently looking to recruit an exceptional Operations Planner / Scheduler. This is a fantastic opportunity to work for our client based in Doncaster, DN2.

Purpose of the role:

As an Operational Planner, you will be responsible for the operational planning for our field-based engineers within your geographical area (Hub). You will be managing the day to day duties and taking responsibility for all operational tasks, ensuring the customer journey for all our valued customers is delivered to an outstanding level.
You will ensure that your engineers are planned effectively and efficiently. You will actively resolve operational issues that are hindering performance within your area of authority.

What essential skills, qualifications and experience do we need from you?
We are looking for confident individuals with planning experience, who like a challenge and enjoy a varied position. You will have excellent organisational skills, exceptional communication skills and have a proven record of fantastic teamwork.
• 5 GCSE’s Grades A-C (level 9-4) or equivalent or able to show appropriate competence at this level
• Preferably have previous experience in a planning/scheduling role
• Geographical knowledge
• Excellent organisational skills
• Demonstrable customer service experience
• Ability to demonstrate good ICT skills with experience of Microsoft Word and Excel

Key Tasks of the Operational Planner role:
• Monitor engineer dispatch and to ensure that engineers are ready for work in their area.
• To check previous day to ensure there is no outstanding calls to be completed.
• To manage the call queues in your region, planning appointments with customers.
• To take ownership and accountability of engineer’s daily workload within your region.
• Identify and actively manage changes in the event of sickness and absence.
• To maintain outstanding customer service keeping our customers informed at all times.
• To identify issues and provide solution suggestions to your Manager that could or will hinder performance levels within your region, escalate resource requirements.
• Support your team members in your Hub in all activities to achieve/surpass our service delivery across the business in all areas.
• To work to our good working practise guide for our technology.
• Liaising internally between teams.
• Ensure that all daily tasks are completed.

Initially a temporary contract but could become permanent for the right candidate.

Mon – Fri 8.30 – 5pm. £9.25ph

£9.25 £9.25

Doncaster, DN2