Sales & Marketing Administrator

An excellent opportunity has arisen for a business support assistant with a well-established Sheffield company. The successful applicant will play an integral role in providing clerical support to the B2B and B2C teams. You will assist by being a point of contact for customer order processing, sales enquiries and company representative. Candidates will be able to offer and maintain an excellent level of customer service.

Main duties and responsibilities:

• Responding to queries / questions via email or telephone. For example – managing enquiries from trade account stockist and with direct supply consumer.
• Order processing, taking current order from both businesses and consumers. Introducing new product options via email and telephone.
• Updating customers and agents on purchase order information and progress.
• Preparation of commercial documents and liaising with logistics companies to arrange domestic and overseas shipments.
• Provide a high level of B2B and B2C customer service – clarifying specific order details and requirements.
• Inputting data and preparation of sales and performance reports using excel and bespoke CRM management software.
• Managing customer feedback – ensuring the five-star reputation of the company is always maintained.

Essential skills:

• Ability to integrate into a dynamic team with the flexibility to offer support in key areas of the business.
• Good IT skills, ability to use Microsoft Office applications and specific databases managed by CRM software.
• Strong interpersonal and excellent communication skills – both written and verbal
• This is a full-time role that offers plenty of variety and opportunities when working with B2B and B2C accounts.
• Experience of working with large online platforms such as Amazon and eBay – would be an advantage.
• A knowledge of social media and creating content would be an advantage.