Online Customer Service Coordinator
We are currently working with a lovely small business who now need to recruit an individual to fulfil customer service and administration duties. Our client supplies fire pit and fire liquid products both to the retail customer and also through various companies including online sales areas like eBay and amazon.
Ideally we are looking for someone who has done back office processing linked to online sales through Amazon and eBay.
Strong communication skills, able to facilitate returns and queries from online purchases.
Import orders into excel and manage stock on warehouse floor.
Assist with email orders and queries, along with dealing with complaints on email.
Liaising with courier firms and freight regarding dispatch and delivery. Tracking deliveries in order to assist customers.
This role will suit some-one who has strong administration, customer service and some online ordering skills.
Being proficient on excel is paramount.
Working week is Monday – Friday 08.30am – 5.00pm.
Nice offices, free parking, close to Rotherham and surrounding areas.