Client Coordinator –

Location: Sheffield
Salary: £19000 - £21000
Job Type: permanent
Closing Date: September 30, 2021

We are working with a growing business who currently has a lot of opportunities.  Our client offers various outsourced solutions including a lot of IT and bespoke web based.  We are eager to appoint an IT/Helpdesk coordinator.   The role of this person is as follows;

As a Client Service Co-ordinator you will be responsible for the provision of first-line support relating directly and indirectly to the use of our Applications to our wide-ranging client base, including the following job requirements:

  • Receive incoming calls and enquiries.
  • Allocate service calls and progress to completion.
  • Monitor and manage open calls.
  • Keep clients informed and build strong working relationships.
  • Liaise with colleagues to ensure prompt completion of work.
  • Keep data and system up to date.
  • Support Application Advisors, Software Developers, Client Ambassadors and Accounts team with tasks as required.
  • Performa general administration.
  • Ensure high standards are maintained in delivering a personal service to each client against SLA targets.
  • Contribute to the on-going development and improvement of our products and services, especially as they relate to client services and support.

Additional Skills:

We are looking for someone with proven customer service record and an understanding that our clients are at the heart of everything we do.

Similarly, although this role is not technical, a number of aspects of the role would benefit some technical appreciation and/or knowledge of the following:

  • Database structures and basic MS SQL Server query language/scripting
  • FTP
  • Client/server IT architectures
  • Networks (incl VPNs) and cyber-security
  • Web application architectures
  • Business report design and deployment
  • Real-time data and information delivery
  • DNS, A records, MX records and C panel
  • Instant messaging and remote control applications

This is a great opportunity with a great long-term career development plan.  Please do not delay, apply with a full CV today.

Apply Now